Domestic Shipping Policy
Shipment processing times
All Orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays. Holidays are defined by announcements on the website and social media channels
If We are experiencing a high volume of orders, if there are courier issues such as strikes, holiday deliveries, and/or other issues beyond our control, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will make you aware via email or via our social media channels. Once shipped please be aware this order is not within our control but the courier and we can’t answer specific queries on your parcel.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
- UK Shipping method: 48 Hour Tracked
- Shipment confirmation & Order trackingYou will receive a Shipment Confirmation Email Once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please ensure you check you junk box and the email provided is accurate.
UK Royal Mail Tracked 48
( 0-1kg £2.99 )
UK Royal Mail Tracked 48
( 1.1kg + £3.60 )
If there is a problem with sending your order we will contact you as soon as possible to ensure you have your sweets with you as quickly as we can.
Incomplete delivery address
If you have filled in your delivery address incorrect or incomplete we will not be able to create a shipping label without being provided with the correct details. This may add time to your delivery as we will need to contact you before sending off your parcel.
Damages
SweetestDreamsltd is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact your courier Directly and email us to confirm this so that we can sort out a claim for you.
Please save all packaging materials and damaged goods before filing a claim and take photos detailing the damage upon arrival. If the parcel is extremely damaged then please decline the delivery and contact us via email at sweetestdreamsltd@gmail.com immediately.
Delivery terms and conditions;
We are unable to take responsibility for our parcels that are lost in transit or go missing after proof of delivery has been obtained. If you have not received your parcel, we will need to start a claims process with your chosen carrier which can take up to 30 days.
